Media and Advertising:
•  CTI Forum website: www.ctiforum.com
•  Services and Marketing Forum website: www.c800.com
•  CTI Forum eWeekly
•  Services and Marketing Forum Expert Club eWeekly
•  Advertising
•  Information Release for Member Enterprises
•  Industry News and Conference Reports

Consultancy and Training:
•  Call Center Construction and On-site Supervision Consultancy
•  Call Center Marketing and Management and On-site Supervision Consultancy
•  The Establishment of the Call Center Training System
•  Call Center and CTI Technology Training
•  Call Center Operation Management Training
•  Customer Service Skills Training
•  Telemarketing and Sales Skill Training

Outsourcing Services :
•  Undertake Call Center Marketing and Management Outsourcing
•  Undertake Call Center Training Outsourcing
•  Undertake Call Center Human Resources Outsourcing

Certifications and Evaluations:
•  Organization Certifications within the field of Customer Services, Call Center and CRM
•  Qualification Certifications and Certification Training for Customer Services and Management Personnel
•  Call Center Benchmarking

Expositions and Rewards:
•  Hold the Annual Call Center & CRM Expo China
•  Exhibitions for the Call Center and Customer Services industry
•  The Annual “Editor's Favorite” of the CTI Forum

Investigations and Researches:
•  Prepare The Report of the Development of Chinese Call Center Industry (the Annual Report)
•  Compile The Solutions and Application Case Collection of the Call Center and CRM Industry
•  Investigate and Research Special Products
•  Be entrusted to do marketing and customer satisfaction research

Cooperation and Exchange:
•  Maintain “CIT Forum Call Center Manager Club” to do online services, Salon and other activities and have the members of more than 1500.
•  Establish cooperation relationship with Value-Added Service Committee affiliated to the China Association of Communication Enterprise
•  Establish the cooperation relationships with many national and overseas organizations such as ICMI, TII, Call center Information Research Center and Taiwan Call Center Development Association
•  Accelerate the national and international cooperation and exchanges in the industry and promote the development of the industry