Aspect

About Aspect Software

Customer contact is an integral component of virtually every organization's strategy. Aspect Software is the world's largest company solely focused on the contact center industry. The company is dedicated to providing proven, innovative products and services that enable companies to achieve their key business process strategies including customer service, collections, and sales and telemarketing for in-house and outsourced contact centers. We believe that customer relationships should directly contribute to your top line – our goal is to deliver solutions that leverage our more than three decades of insight to support lifetime customer value and profitability.

Only Aspect Software is:

Proven – We founded the industry and have delivered real and measurable advantage for our customers' inbound and outbound initiatives for more than 30 years. Our global reputation for reliability, dependability, customer service and on-time, on-budget delivery is second to none. We have more than 1 million agents at more than 5,000 customer sites worldwide managing 125 million+ interactions every day.

Customer driven – We have continuously delivered proven, innovative and business-savvy solutions to meet our customers' individual needs. We pride ourselves on meeting our customers' business objectives and supporting their day-to-day operations. In fact, our first customer is still a customer today and more than 85% of our current customers continue to invest in us on an annual basis.

Focused – We offer unparalleled industry insight backed by a dedicated development team. We have invested more than 30 years in optimizing environments for customer-company interactions, and have more than 2,100 individuals solely focused on solutions for the contact center.

Astute innovators – Our approach to technology invention is practical-while we do not rush to jump on the latest technology bandwagon, we provide leadership for new technologies such as converged TDM and VoIP. We are constantly innovating, as evidenced by our involvement in numerous industry milestones-including the development of the industry's first automatic call distributor (ACD) and predictive dialer-as well as our 800+ global contact center patents and patents pending.

Always there – We have developed thousands of long-term customer relationships by delivering up to 99.999% contact delivery reliability and exceptional 24x7x365 follow-the-sun customer care. We continue to lead the industry with rock-solid financials and worldwide operations that are steadily growing and continuously profitable.

Aspect Offices - The Americas

Corporate Headquarters

Aspect Software
6 Technology Park Drive
Westford, MA 01886
(978) 952 0200 phone
(978) 952 0201 fax

NORTH AMERICA

UNITED STATES

California

2 Park Plaza,
Suite 900,
Irvine, CA 92614
(949) 794 7300 phone
(949) 794 7333 fax

1310 Ridder Park Drive,
San Jose, CA 95131
(408) 325 2200 phone
(408) 325 2260 fax

Florida

8300 NW 33rd Street
Suite 200
Miami, FL 33122
(305) 639 2200 phone
(305) 639 2222 fax

Georgia

4450 River Green Parkway,
Suite 100,
Duluth, GA 30096
(770) 239 4000 phone
(770) 239 4444 fax

2500 Cumberland Office Park,
Suite 100,
Atlanta, GA 30339
(678) 309 3900 phone
(678) 309 3997 fax

Illinois

829 Parkview Boulevard
Lombard, IL 60148
(630) 227 8100 phone
(630) 227 8165 fax

Maryland

4330 East West Highway,
Suite 425
Bethesda, MD 20814
(301) 718 2955 phone
(301) 718 3667 fax

Massachusetts

Aspect Software (Corporate Headquarters)
6 Technology Park Drive
Westford, MA 01886
(978) 952 0200 phone
(978) 952 0201 fax

2 Elizabeth Drive
Chelmsford, MA 01824
(978) 250 9393 phone
(978) 250 9378 fax

New York

Heron Tower
70 East 55th Street
New York, NY 10022
(212) 909 3700 phone
(212) 909 3790 fax

Pennsylvania

501 Office Center Drive
Suite 130
Fort Washington, PA 19034
(215) 283 6700 phone
(215) 283 6799 fax

Tennessee

5410 Maryland Way
Brentwood, TN 37027
(615) 221 6800 phone
(615) 221 6810 fax

Texas

2435 North Central Expressway
Suite 1000
Richardson, TX 75080
(972) 997 8300 phone
(972) 997 8310 fax

Virginia

1660 International Drive
Suite 710
Mc Lean, VA 22102
(571) 633 3300 phone
(571) 633 3364 fax

Washington

2800 156th Avenue SE
Bellevue, WA 98006
(425) 865 8006 phone
(425) 865 0668 fax

CANADA

2680 Skymark Avenue
Suite 400
Mississauga, ON L4W 5L6
(905) 602 2500 phone
(905) 624 9386 fax

LATIN AMERICA

ARGENTINA

Manuela Pedraza 3639 Piso 2,
"B" - 1430
Buenos Aires
(54) 11 4544 6864 / 4547 2989 phone
(54) 11 4547 2989 fax

BRAZIL

WTC Brasil, Av. Das Nacoes Unidas,
12551 17o. andar
Sao Paulo - SP, 04578-903
(55) 11 3443 1407 phone
(55) 11 3443 1401 fax

MEXICO

Torre Angel, Reforma No. 350 Piso 11,
Office 1103,
Col. Juarez, C.P. 06600 Mexico D.F.
(52) 55 9171 2001 phone
(52) 55 9171 1499 fax

Aspect Offices - Europe & Africa

FRANCE

23 Rue de Balzac,
75008 Paris
(33) 1 5353 6710 phone
(33) 1 5353 6860 fax

Immeuble Le Viking,
67 Rue Anatole France,
92309 Levallois Perret Cedex
(33) 1 4105 9510 phone
(33) 1 4105 9511 fax

GERMANY

Triforum,
Frankfurter Stra?e 233,
63236 Neu Isenburg
(49) 6102 567 7200 phone
(49) 6102 567 7201 fax

Kreuzerkamp 7-11,
40878 Ratingen
(49) 2102 396 6200 phone
(49) 2102 396 6201 fax

Artemis Haus 2, 3;
Landsbergerstr. 155,
80687 München
(49) 6102 567 7200 phone
(49) 89 579 59225 fax

SOUTH AFRICA

Riverview Park,
Janadel Avenue,
Halfway Gardens,
Midrand 1685, Gauteng
(27) 11 654 9858 phone
(27) 11 654 9878 fax

SPAIN

Parque Europolis Calle A,
Interior Nave 16 Bis,
28230 Laz Rozas, Madrid
(34) 91 640 7370 phone
(34) 91 640 7174 fax

THE NETHERLANDS

Wegalaan 14,
2132 JC Hoofddorp
(31) 23 567 5678 phone
(31) 23 562 3408 fax

UNITED KINGDOM

Lytham House,
Caldecotte Lake Business Park,
Caldecotte,
Milton Keynes MK7 7LE
(44) 845 603 0871 phone
(44) 845 603 0873 fax

(Regional Headquarters)
2 The Square, Stockley Park,
Uxbridge,
Middlesex UB11 1AD
(44) 20 8589 1000 phone
(44) 20 8589 1001 fax

3000 Manchester Business Park
Aviator Way
Manchester
M22 5TG
0208 589 1000 phone
0208 589 1394 fax

Aspect Offices - Asia Pacific & Middle East

AUSTRALIA

Level 15, NCR House,
8-20 Napier Street,
North Sydney, NSW 2060
(61) 2 8923 1300 phone
(61) 2 8923 1333 fax

Level 19, 644 Chapel Street,
South Yarra, VIC 3141
(61) 3 9823 6268 phone
(61) 3 9824 1610 fax

CHINA

Block B, Room 1525 Corporate Square,
No.35 Financial Street,
Xi Cheng District, Beijing 100-032
(86) 10 8809 1975 phone
(86) 10 8809 1826 fax

Rm 2402 Hong Kong New World Tower,
300 Huai Hai Road (M),
Shanghai 200-021
(86) 21 6335 3382 phone
(86) 21 6335 3383 fax

15 F, West Tower, Fortune Plaza,
No .118 TiYuDong Road,
Tianhe District, Guangzhou 510-610
(86) 20 3886 0668 phone
(86) 20 3886 0638 fax

HONG KONG

35th Floor, Central Plaza,
18 Harbour Road,
Wanchai, Hong Kong
(852) 2593 1198 phone
(852) 2593 1286 fax

INDIA

1401-1402, 14th Floor,
Narain Manzil , 23,
Barakhamba Road,
New Delhi 110001
(91) 11 4151 9740–48 phone
(91) 11 4151 9744 fax

Embassy Star, 2nd Floor,
No 8 Palace Road,
Bangalore 560-052
(91) 80 5123 5679 phone
(91) 80 5123 5681 fax

210 Keshava,
Bandra-Kurla Complex,
Bandra (East),
Mumbai 400-051
(91) 22 3062 4423/24 phone
(91) 22 2659 0255 fax

JAPAN

6F Halifax Onarimon Building,
3-24-10 Nishi-Shimbashi,
Minato-ku,
Tokyo 105-0003
(81) 3 5404 3611 phone
(81) 3 5404 3711 fax

KOREA

#2106, Trade Tower,
159-1 Samseong-dong,
Gangnam-gu,
Seoul 135-729
(82) 2 6000 3741 phone
(82) 2 6000 3749 fax

PHILIPPINES

18/F Philamlife Tower,
8767 Paseo de Roxas,
Makati City 1226
(63) 2 830 8665 phone
(63) 2 814 9513 fax

SINGAPORE (Regional Headquarters)

1 Raffles Place #58-00,
OUB Centre,
Singapore 048616
(65) 6883 5059 phone
(65) 6534 0484 fax

THAILAND

Unit 04, 540 Mercury Tower,
11th Fl, Ploenchit Road,
Lumpini, Pathumwan,
Bangkok 10330
(66) 2658 7408 phone
(66) 2658 7406 fax