GGTSC Beijing

GGTSC Beijing, a call center solution provider that knows the contact center has their own uniqueness in different domain. Recognizing that the most successful implementations comprise more than just product, GTSC offers you a complete solution of software, professional services, and consult to accelerate your deployment and ensure your success.

Consulting service, professional, and benefit.
a. Over than 5 years experience consultant team on Workforce Management in the Contact Center.
b. Successfully build the Contact Center performance optimization solution by our professional service teams.
c. 7 years experience in developing a complete Telemarketing, Collection , customer service workflow in Contact Center.
d. Partnership with #1 world class Contact Center solution provider, Aspect, Envision, and Witness.
GTSC (Grandsys Technology & Service Corp.) was founded in Beijing, China at 2004. In past years, GTSC and our professional team had provided professional services at Taipei, Taichung, Jiayi, Kaohsiung, Beijing, Shanghai, and Guangzhou. GTSC has been helping our customers streamline call center operations, maximize customer experience management, and optimize the human resource management. Now, we’re bringing our professional consulting service of the Contact Center operations and staff performance optimizations to your site. It’s our pleasure to speak with you and your team about your current challenges, opportunities for improvement, and possible synergies between your Contact Center and GTSC. Please call us today! We look forward to working together on any topic you’re looking for.
1. Contact Center Performance Optimization
a. Workforce Management Optimization
b. Telemarketing application
c. Collection application
d. Customer Relationship Management application (CRM)
2. Staff performance Optimization
a. Quality Monitoring
b. e-Learning
3. Contact Center platform total solution
a. Automatic Call Distribution (ACD)
b. Automatic Outbound Dialing (AOD)
c. Computer Telephony Integration (CTI)
d. Interactive Voice Response (IVR)
e. Fax/ email/ Multi Media management
f. Web Call/ Chat/ Interactions
g. IP telephone (VoIP), Voice mail
h. Automatic Workflow Distribution
4. Benefit of Contact Center market in grand China
a. #1 world class product solution.
b. #1 market share in Taiwan
c. #1 domain know-how and professional knowledge in Contact Center