eSOON Overview

eSOON Mission

At the beginning of 21 century, China call center market became booming. People are hoping friendly service system and convenient channels will eventuate the perfect interaction between end users and enterprises. They also realize system maturity and delivery capability are highlighted attributes.

Focusing on call center system solutions provision, eSOON Communications International Corporation, with our strong commitment in professionalism, as well as extensive knowledge and experiences in this industry, are playing a significant role in this emerging new IT paradigm.

We have set the goal of helping enterprises to embed the customer service quintessence within the operation of system intelligence, and empower them with the strength for long-standing fast growing track.eSOON is confident that our leading-edged products and solutions will render China call center industries with splendid future.

eSOON Briefing

eSOON was established in 1999, when Internet was still at the market peak. The founders of eSOON have already sensed the potential upheaval crisis brought by the phenomena of information overflow and decided to set up a company that deliver solutions of different essence more interaction than static information posting. Customer service area became our chosen domain for servicing enterprise customers. Anna Lee, the founder of eSOON raised funds from enterprises of the same vision, recruited a group of IT industry elites, and signed up a master distributorship agreement with Genesys, the world Number 1 CTI vendor.

eSOON has become Genesys's world-wide top ten partner, responsible for Genesys product marketing, sales, technical supports, training and education. We have also created intelligent business models for the whole Genesys suite, in addition to setting up Genesys value-added resellers throughout the region. Furthermore, eSOON are also Genesys's partner for the product localization. This can benefit users to quickly catch up with the latest technologies with the local language capability.

eSOON with our experience in over dozen project implementation experiences, provides the EZactor CRM application tool, which is based on Genesys CTI platform and the next generation CRM concept. all-in-one E-Clik package is another solution by eSOON above price in terms of rapidly increasing medium & small call center market.

Based on years of call center setup experience and knowledge, eSOON netted talents in customer service industry widely, constituting the Best Business Practice (BBP) consultant group to provide three main service modules as call center buildup management, comprehensive optimization management and training management; Not only covering all-directional call center setup and development process, but also assisting enterprises to form a completed CRM service based on existing strategy advantages.

eSOON Incorporation

Since our first day of incorporation, we are always putting full force efforts in market development. To provide our over 180 customers in-time services and supports, we set up four operation centers, Taipei, Shanghai, Beijing, Guanzhou, and Hong Kong within six years，and open branch offices in Shenyang, Xian, Jinan, Hangzhou, Nanjing, Chengdu, Kunming, Fuzhou and Shenzhen as well.

eSOON Company Vision

We always want to be and maintain to be the Greater China Number 1 call center solutions provider, making Genesys the widely popular product. We have profundity for the old Chinese saying "You need to plow so you can crop". To make ourselves continuously position as leader, eSOONer always bear in mind our company motto that "we are different, because we are driven by the needs and desires of our customers, which are fulfilled by well-trained, well focused, and creative workforce".

Contact Us

For the job opportunities that we've offer, please send your detail resume to: lolita.tsai@esoon.com

Press release and marketing event: shelly.chang@esoon.com

For product information and service:

eSOON Communications International Corp.

Taipei Office:
19F, 460, Hsin Yi Road,Section 4, Taipei 110, Taiwan
Tel : 886-2-8780-6660
Fax : 886-2-8780-6661

Shanghai Office:
Room 1512, 15F, Plaza 66, 1266 Nan Jing Xi Road,
Shanghai China 200040
Tel : 86-21-62880268
Fax : 86-21-62880269

Hangzhou Office:
Room 909, JiaHua International Business Centre, 15 Hangda Road,
Hangzhou, Zhejiang China 310012
Tel : 86-571-87175180
Fax : 86-571-87175181

Chengdu Office:
20F/F of The City Tower, No.86, Section One, South Peoples Road,
Chengdu, Sichuan China 610016
Tel : 86-28-86202058
Fax : 86-28-86202059

Beijing Office:
Room 1502, Tower C1, Oriental Plaza No.1, East Chang An Ave.,
Dong Cheng District, Beijing China 100738
Tel : 86-10-85188535
Fax : 86-10-85188536

Jinan Office:
Room 01, No.9 Yinzuo Digital Piazza No.178 Shanda Road,
Jinan Town, Shandong, China 250013
Tel : 86-531-88521522
Fax : 86-531-88523522

Guangzhou Office:
Room 7303, Citic Plaza, 233 Tianhe N.Road,
Guangzhou, Guangdong China 510613
Tel : 86-20-38912728
Fax : 86-20-38912738

Fuzhou Office:
Rm.5E, Taiyang Zuo, Hualin YunJing, 4 Hebian Rd., Gulou District,
Fuzhou, Fujian China 350001
Tel : 86-591-87278326
Fax : 86-591-87278196

Kunming Office:
13C Fl., East Tower, Huasha Building, 98 Weiyuan Rd.,
Kunming, Yunnan China 650030
Tel : 86-871-83606718
Fax : 86-871-83606559

Shenzhen Office:
Rm1603, Office Tower, Shun Hing Square Di Wang Commercial Centre,
5002 Shen Nan Dong Road, Shenzhen, China 518008
Tel : 86-755-33380873
Fax : 86-755-33380857

Hong Kong Office:
Unit 2607, The Center, 99 Queen's Road Central, Central, Hong Kong
Tel : 852-21267338
Fax : 852-21267339

Holland Office:
Rivium Westlaan 1, 2909 LD Capelle aan den IJssel, The Netherlands
Tel : 31-10-2881680
Fax : 31-10-2881629