About Us

Founded in Beijing in 2000, CTI Forum is a neutral third-party organization that is not owned or subsidized by any company or supplier. We are committed to establish a China portal of call center & CRM industry for national and international partners.

Our core business is based on our web site, CTI Forum (www.ctiforum.com), and the other business include consulting, training, exhibitions, publishing and benchmarking and etc. All of them is concerning CTI, call center & CRM related field. The web site provides a platform for suppliers, vendors, and users to share and obtain information about products, cooperation opportunities, and new technologies in the field. We have a successful running in the past six years and brought our readers the latest, most valuable information across all industries. The content of CTI Forum includes news, articles, trends, applications, technologies and etc. You can find any cases happening in China’s call center & CRM field from our web site.

We are the host of the Call Center & CRM Expo China, which becomes the biggest and most popular Call Center and CRM annual exhibition in China and Asia. We prepare the Annual Survey Report in Call Center Industry of China and hold campaigns across the industry every year. We also publish electronic magazines about customer services on our website.