Shanghai Information Service Hotline Call Center Upgrades, Selecting RightCall as Its Service Provider

Shanghai Information Service Hotline has conducted a rigorous investigation and appraisal of suppliers and finally selected RightCall as its call center system upgrade service provider.

Shanghai Information Service Hotline is one of China’s first Cisco IPCC-designed customer service centers and has expanded its overall size and operations. Currently the system has no way to satisfy the company’s development needs. Based on the current situation, RightCall serves as the provider of Cisco specialized IPCC technology service, providing Shanghai Information Service Hotline with a complete set of technology upgrades.