SUNNY-SERVICE Introduced COPC-2000 Customer Liaison Center VMO/HMPT Training Course into China

2007/07

As the authorities leading operational management and performance improvement in the world, the Customer Operation Performance Center Inc. （COPC Inc.）and COPC Standard Family have combined service with today’s market change under the global development of service industry, created a global performance management framework, and developed the COPC CSP Standard for CSP as well as the COPC VMO Standard for the service buyer of CSP. Since 1996, COPC Inc. has helped over 1,000 organizations in more than 50 countries to improve the ROI by two to five folds on average. All these are realized by means of COPC Performance Management and Certification System.