关于赴美参加ACCE（Annual Call Center Exhibition）2006大会的通知

2006/06/22 在线报名

　　ACCE（Annual Call Center Exhibition）大会是由美国国际客户关系管理学院(ICMI)主办的年度全球呼叫中心行业大会。ACCE 2006将于今年9月11日至13日在美国西雅图Washington State Convention and Trade Center举行。大会将举办58场次活动，这些活动将按7个不同的主题以6种形式展开。与此同时，此次会议还有70多家厂商参展，为观众带来最新的技术产品及应用展示。

　　 为了促进中国呼叫中心产业的发展，加强国内呼叫中心相关人士与国外同行之间的交流和合作，CTI论坛作为第三方行业资讯平台，将与海外相关机构合作，组织中国呼叫中心业内人士赴美参加此次大会。在会议期间，还将组织参观西雅图4个著名的呼叫中心企业，并安排与各国代表进行深入交流。

　　 有意报名参加本次赴美参观访问活动的企业及个人，请与CTI论坛联系，联系方法见后。截止报名日期为2006年8月4日。（相关费用自理）

大会及行程安排具体介绍如下：

一、 ACCE（Annual Call Center Exhibition）2006大会简介： ACCE简介

主办：ICMI(International Customer Management Institute) 　ICMI 简介
时间：2006年9月11——13日
地点：美国. 西雅图. Washington State Convention and Trade Center

二、 参会行程安排：

三、ACCE会议日程

四、关于解决方案展示会

• 70 余家客户联络中心/CRM解决方案和服务企业
• 对最新设备与服务的介绍和演示
  － 绩效管理, 座席代表培训, WFMS, 声音识别解决方案等
• 外包企业 / 与顾客中心相关的媒体/专业运营代理企业 / ASP 企业 / 教育企业/咨询公司等服务提供企业
  

展览范围：

展商名录（部分）

五、演讲内容介绍：

六、联系方法：
联系电话：010－82079677 82012787
电子邮件：
联系人： 秦先生、李先生

附录：

ICMI 简介

ICMI is a global leader in call center consulting, training, publications and membership services. ICMI’s mission is to help call centers (contact centers, help desks, customer care, support centers) achieve operational excellence and superior business results. Through the dedication and experience of its team, uncompromised objectivity and results-oriented vision, ICMI has earned a reputation as the industry’s most trusted resource for:

• Consulting
• Seminars
• Publications and Management Tools
• Conferences and Networking Events
• Professional Membership

Now part of the CMP Media family, ICMI was established in 1985 and was first to develop and deliver management training customized for call centers. Through constant innovation and research, ICMI’s training has become the industry’s gold standard, and is recommended by 99.3% of those managers who have experienced its value first-hand. Over the years, ICMI has become the industry’s leading provider of membership services with an impressive line-up of call center management resources, including instant access to prominent research, expert advice and career development tools, and a networking forum that spans more than 40 countries worldwide. ICMI is not associated with, owned or subsidized by any industry supplier—its only source of funding is from those who use its services.

关于ACCE

Now in its 3rd successful year, Annual Call Center Exhibition featuring the Knowledge Exchange conference is the Global Gathering Place for the Contact Center Industry.

ACCE is the industry event that provides you everything you need at ONE event and attracts industry peers and luminaries from allover the globe.
ACCE PROVIDES YOU THE OPPORTUNITY TO:

• Attend Six Conference Tracks
• Take part in unique networking events with industry leaders from around the globe
• Hear success stories from the ICMI Call Center of the Year Award Winner
• Receive focused education at the Contact Center
• Technology Summit
• Test drive solutions in a Full Scale Exhibit Hall
• Be the first to come in contact with the latest product releases
• Experience the hottest contact center solutions with Microsoft partners in a dedicated Microsoft Pavilion
• Learn about the latest speech and IVR solutions in the Speech Pavilion
  

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