维音数码（上海）有限公司 诚聘
发布日期：2004年08月06日
有效期：30天
维音数码(Vision-X, Inc.)是一家大型的外包型呼叫中心和CRM软件提供商，总部位于美国洛杉矶。公司成功地为多家世界五百强公司提供呼叫中心外包服务，在美国、中国上海和菲律宾拥有多家呼叫中心，提供技术支持、客户服务、电话营销、市场调研等多项外包服务。维音在上海已建立两家大型的呼叫中心，拥有数百座席规模，在广州的分中心将于明年年初开业。
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招聘职位：
Call Center Operations Manager （呼叫中心运营经理 – 粤语）
Location: Guangzhou
VXI is looking for a dedicated operations manager for
a credit card customer service project. The operations
manager will be working in VXI Guangzhou-based call
center, managing a customer service team and servicing
Hong Kong credit card users. For the first 3-6 month,
the operations manager will be temporarily working in
VXI Shanghai Center.
Job responsibilities:
Understand the scope and objectives of the project
ensuring successful achievement of targeted performance
goals.
Develop procedures, systems, policies and process to
improve performance of project.
Communicate call center activities and plans to supervisors
and CSRs according to company strategy.
Coach and develop call center supervisors and CSRs
to meet project requirements.
Establish motivational organism to drive a high level
of performance.
Monitor and review performance of supervisors and CSRs
to ensure individual and group goals are met.
Monitor the implementation of projects and prepare
project status reports based on client requirement.
Coordinate with support functions including IT, facility,
training and HR to ensure successful achievement of
the project.
Requirements:
Over 3 years supervisory/management experience in call
center operations.
Understands Hong Kong culture & expectations and their
difference from those in the People’s Republic of China.
Knowledge in credit card products a plus.
Must be able to communicate proficiently with Client
in English, Verbal & Written.
Must speak fluent Cantonese.
Strong leadership and management skills.
Responsive, practical and outgoing personality.
......
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