演讲预告:达到国际最佳呼叫中心之路

　　客户服务审计有限公司联合创始人 Deepak Selvaratnam 将出席由中国工业和信息化部指导，中国电子商会和江苏省淮安市政府主办，CTI论坛承办“国际呼叫中心峰会暨第八届中国最佳呼叫中心颁奖典礼” 活动，并发表主题演讲《达到国际最佳呼叫中心之路》。

 Deepak is the cofounder of Customer Services Audit Limited and developer of the Snapshotz Online web based tool for customer services.

With over 20 years of experience in managing single, mixed and multi site contact centres including outsourcers he also has the experience of employing the Snapshotz tool across every type of industry vertical where contact centres are found.

Deepak has an MBA ( Col ), Diploma from the Chartered institute of Marketing UK , is a certified project management professional PMP (USA) and has certifications in Shipping, Loss Prevention, Insurance and Risk Management.