At “The awards ceremony of the 2012 International Call Center Summit and the 8th Chinese best call center” on September 27, 2012, Huawei won the " China Contact Center Award 2012” with its consistent development in the call center industry and deep understanding of customers' demands.
Huawei call center solution is an end-to-end solution orienting to contact centers that consists of ACDs, CTIs, IVRs, and green terminals, etc. In addition to the features of quick delivery and performance optimization, the solution provides an open cooperation capability with a three-layer open architecture based on an embedded system interface. The highly personalized customization feature and onsite service not only won customers' trust but also touched experts of the China Best Call Center Award. Such an honor is a good reflection of Huawei's comprehensive competitiveness in the IPCC industry.
