传统CTI领域的详细分类

1.ADVANCED APP GEN SOHWARE 先进的应用生成软件(FOR lVR，lNTERACTlVE FAX, MEDlA PROCESSlNG,CALL CONTROL，ENHANCED CT SERVlCES,ETC,CODE GENERATlON-交互式语音应答,交互式传真,媒介处理,呼叫控制,增强的CT业务等的编码生成);
2.INTELLlGENT NETWORK(IN) SYSTEMS-智能网系统;
3.AUTO ATTENDANTS-自动总机或电脑话务员;
4.AUTOMATlC SPEECH RECOGNITION （ASR）RSOURCES FOR DESKTOP COMMAND-用于桌面系统的自动语音识别资源;
5.ASR RESOURCES FOR CT APP lNTERFACES-用于CTI应用接□的自动语音识别资源;
6.ASR TURNKEY AUTO ATTENDANTS-用于向自动服务员转接的自动语音识别系统;
7.BRl lSDN TERMlNAL ADAPTORS,ROUTERS&SOFTWARE-ISDN的终端适配器,路由器和软件;
8.BUSlNESS TELEPHONE SYSTEMS-商业电话服务系统(PBXs,KEY,SYSTEMS&ACDs ALONG WlTH VolCE-PRO-CESSlNG ADJUNCTS-包括PBX,集团电话,带语音处理的自动呼叫分配系统);
9.CALL-CENTER HARDWARE/SOHWARE&CTI SOLUTIONS-呼叫中心的软件 /硬件和有关的CTI解决方案;
1O.CALL-CENTER MANAGEMENT SOFTWARE-呼叫中心管理软件;
ll.CALLER lD STANDALONE HARDWARE-用于主叫识别的独立硬件;
12.CO LlNE SlMULATORS-交换局线路模拟器:
13.COMMUNlCATION NETWORK APPLlANCES-通信网络设备;
14.COMMUNlCATlON ERVERS-通信服务器;
15.COMPACTPCl COMPUTER EQUlPMENT COMPACTPCl的计算机设备;
16.COMPACTPCl CT BOARD VENDORS-COMPACTPCl的CTI板卡供应商:
17.CT MlDDLEWARE-CTI的中间件(COMPUTER NETWORK TELEPHONY SYSTEM lNTEGRATlON MlDDLEWARE COMPUTER PHONES (计算机网络/语音系统集成的中间件，计算机电话);
18.CONFERENClNG(AUDlO&VlDEO)&COLLABORATlVECOMPUTING-会议电话 厂会议电视和有关的运算;
19.CONFERENCE CARDS FOR CT-CTI中的会议卡;
2O.DATABASE ENGlNE FOR CT-CTl中的数据库引擎;
2l.DEBIT-CARD SYSTMS-记帐卡付费系统;
22.DlGlTAL TRUNK(T-1/E-/T-3/ISDN PRl/BRI/SS7/LAN&WAN CONNECTIVITY) lNTRFACE BOARDS&SOFTWARE-数字中继接□板及软件:
23.DlRCTORY SERVlCES APPS/PLATFORMS CPE&NETWORK-BASED-查号服务业务应用及平台/CPE和基于网络;
24.DlSTRlBUTlON HOUSES-分布式仓库:
25.DSP BOARDS/SOFTWARE FOR MULTl-LlNE CT-多线路CT产品的DSP板卡 /软件;
26.E-MAlL AUTOMATlC CALL DlSTRlBUTORS (ACD)SYSTEMS-电子邮件自动呼叫分配系统;
27.ECTF SERVER FRAMEWORK MlDDLEWARE-ECTF(企业CT论坛组织)服务器结构的 中间件;
28.EMULATlON BOARDS&BOXES FOR CTl (PROPRlETARY PHONE SYSTEM lNTEGRATlON)-CTI中的竞争技术板卡(所有的电话系统集成);
29.ENHANCED NETWORK SERVlCES PLATFORMS(lNTERNATlONAL CALLBACK， DEBIT-CARD CALLlNG,ONE-NUMBER FOLLOW ME,VlRTUAL CALL CENTERS,AlN SERVlCE
NODES,ECT-增强的网络业务平台(国际间的电话回叫，记帐卡呼叫，跟我转移，虚拟呼叫中心，AlN的业务节点等);
30.FAULT TOLERANT(AKA,lNDUSTRlAL&FAULT RESILIENT)PCs FOR CT&ADJUNCT HARDWARE(CHASSlS,PANELS ENCLOSURES,ALARM BOARDS，ETC)-用于CTl及辅助硬件(机壳 ，面板 ，封装 .报警板等)的容错PC机;
3l.FAX-OVER-lP APPLlCATlON SOFTWARE-基于lP的传真应用软件;
32.FAX-OVER-IP BOARD LEVEL RESOURCES-基于lP的传真中板卡级设备资源;
33.FAX-OVER-IP ENHANCED SERVlCES PLATFORMS/SOFTWARE-基于lP的传真中增强业务平台/软件;
34.FAX-OVER-lP ENTERPRlSE GATEWAYS-基于lP的传真中的企业级网关;
35.FAX-PROCESSlNG (FAX SERVER,FAXBACK, FAX-ON-DEMAND) APP-GEN SOFTWARE-传真处理应用软件;
36.FAX-PROCESSlNG MULTl-LlNE CARDS-传真处理的多线卡:
37.FAX-PROCESSlNG SOFTWARE PACKAGES-传真处理的软件包:
38.FAX-PROCESSlNG TURNKEY SYSTEMS-传真处理的总控系统:
39.H.l0O/H.llO BOARD VENDORS-H.l0O/H.ll的板卡经销商:
40.HEADSETS-戴在头上的耳机或听筒;
41.lNDUSTRlAL-GRADE COMPUTERS -SEE FAULT TOLERANT PCS，FOR CT工业级的计算机;
42.lNTERACTlVE VOlCE RESPONSE APP-GEN SOFTWAE-交互语音应答应用软件系统;
43.lNTERACTlVE VOlCE RESPONSE PLATFORMS-交互语音应答平台:
44.lNTERNANONAL CALLBACK SYSTEMS-SEE ALSO ENHANCED NETWORK SERVlCES PLAFORMS-国际问电话回叫系统
45.lNTERNH TELEPHONY PHONES (PC HARDWARE SOFTWARE AND STANDALONE SYSTEMS)-互联网电话(Pc硬件,软件和独立系统);
46. IP-BASED MESSAGlNG PLATFORMS (UNIFlED MESSAGING) FOR THE ENTERPRlSE-企业的基于lP的消息平台(统一消息);
47.IP-BASED MESSAGlNG PLATFORMS FOR SERVlCE PROVlDERS-业务供应商的基干lP的消息平台;
48.IP TELEPHONY APP GEN SOFTWARE (FOR GATEWAY MESSAGE-PROCESSlNG，ENHANCED COMMUNlCATlON SERVlCES.ETC,CODE GENERATlON)-IP 电话应用软件
(网关，消息处理,增强的通信服务等);
49.IP TELEPHONY BOARD LEVEL RESOURCES-lP电话中板卡一级的设备资源;
50.IP TELEPHONY GATEWAYS FOR THE ENTEPRPRlS-企业的IP电话网关;
51.IP TELEPHONY ROUTERS AND MULTl-SERVlCE SWlTCHES IP电话路由器和多业务交换机
52.lSDN HARDWARE&SOFTWARE-SEE BRl TERMlNAL ADAPTORS&DlGITAL TRUNK Lnterfaces-lSDN的硬件及软件;
53.KEY SYSTEMS-SEE BUSlNESS PHONE SYSTEMS-集团电话:
54.LOGGlNG SYSTEMS-SEE VOlCE/SCREEN LOGGlNG SYSTEMS-登录系统:
55.MULI-LlNE DSP CARDS FOR CT-CTl的多线数字信号处理卡;
56.MUSlC/MESSAGE-ON-HOLD (SEE ALSO VOlCE PROMPTS/RECORDlNG TOOLS)-音乐/消息提示等待控制保特;
57.MVlP COMPLlANT RESOURCES -MVlP的兼容设备资源;
58.0N-SITE PEOPLE/EQUlPMENT FINDERS-人员/设备的定点寻找;
59.ONE NUMBER FOLLOW ME SERVlCE PLATFORMS-跟我转移业务平台 ;
60.ONE NUMBER FOLLOW ME ENTERPRlSE PLATFORMS-跟我转移的企业级业务平台;
61.ONE WlRE PHONE SYSTEM-SEE ALSO COMMUNlCATlON SERVERS&PC PBXs&COMMUNlCATlON NETWORK APPLlANCES-一线通电话系统;
62.OPERATING SYSTEM FOR CT-CTl中的操作系统;
63.PBXs-小交换机:
64.PC PBX，-SEE ALSO COMMUNlCATlON SERVERS -PC的PBx;
65.PC-AS-PHONE HARDWARE/SOFTWARE 将PC几作为电话的有关的硬件和软件:
66.POWER PROTECTlON(UPSs,SURGE SUPPRESSORSETC.).-电力保护(UPS,电涌监控等);
67.PREDlCTlVE DlALERS-预拨设备;
68.PROGRAMMABLE SWlTCH RESOURCES FOR HEAVY DUTY APPS-处理高密度呼叫的可编程交换设备;
69.PULSE-TO-TONE CONVERSlON RESOURCES-脉冲到音频转换的设备:
70.READERBOARDS FOR CALL CENTERS-呼叫中心的读入板卡;
71.S.100 COMPLlANT APP SOFTWARE AND TOOLKlT PROVlDERS-兼容S.100的应用软件和工具提供商;
72.SCSA COMPLlANT RESOURCES-兼容SCSA的设备资源:
73.SECONDARY CT EQUlPMENT-辅助的CTI设备:
74.SOFTWARE SECURlTY DEVlCES-软件安全设备;
75.SOHO HARDWARE&SOFTWARE-SOHO(SMALL OFFICE,HOME OFFICE)的硬件及软件
76.SOLlD-STATE PROGRAMMABL MEDlA-POCESSlNG PLATFORMS-状态可编程的媒体处理平台;
77.SS7 BOARD-LEVEL RESOURCES-7号信令板一级的资源;
78.TELEMANAGEMENT SOFTWARE-SEE CALL CENTER MANAGEMENT SOFTWARE-电信管理软件;
79.TELEPHONY-ENABLED PlMs-电话系统-能够进行个人信息管理的系统;
80.TESTlNG TOOLS-测试工具;
81.TEXT-TO-SPEECH RSOURCES-文语转换资源;
82.TRADE SHOWS AND lNDUSTRY ASSOClATlONS-贸易展示和业界协会:
83.TRAlNlNG-培训;
84.TSAPI APPLlCATlONS-TSAPl应用 ;
85.TSAPl SERVlCE PROVlDER MlDDLEWARE-TSAPl业务供应商的中间件;
86.TSAPl-COMPLlANT BUSlNESS PHONE SYSTEMS-TSAPI兼容的商业电话系统;
87.UNIFIED MESSAGlNG-单一消息处理;
88.VlRTUAL PBX/ACD SERVlCE PROVlDERS-虚拟的PBx/自动呼叫分配业务供应商;
89.VlSUAL BASlC PROGRAMMlNG TOOLS FOR CT -CTl中的VB编程工具:
9O.VOlCE-OVER-IP APPLlCATlON SOFTWARE-VOlP的应用软件:
9l.VOlCE-OVER-IP BOARD LEVEL RESOURCES-VOlP板卡级的设备资源:
92.VOlCE-OVER-IP ENHANCED SERVlCES PLATFORMS-VOlP增强业务平台:
93.VOlCE-OVER-IP ENTERPRlSE GATEWAYS-VOlP企业级网关:
94.VOlCE BOARDS-SEE VOlCE-PROCESSlNG MULI-LlNE CARDs-语音卡:
95.VOlCE/SCREEN LOGGlNG SYSTEMS-语音/屏幕登录系统:
96.VOlCE-PROCESSlNG(AUTO ATTENDANT/VOlCE-MAlL/IVR)MULTl-LlNE CARDS-语音处理的多线路板卡
97.VOlCE-PROCESSlNG(AUTO ATTENDANT/VOlCE-MAlL/AUDlOTEXT TURNKEY SYSTEMS-语音处理总控系统:
98.VOlCE-PROMPTS/RECORDlNG TOOLS/MUSlC-ON-HOLD RESOURCES-语音的提示/记录工具/音乐保持设备资源:
99.VlOCE RECOGNITION FOR SECURE ACCESS-用于安全访问控制的语音识别;
100.VOlCEMAlL-SEE VOlCE-PROCESSlNG TURNKEY SYSTEMS-语音邮件:
l01.WEB-BASED CALLBACK SYSTEMS-基于WEB的回叫系统:
102.WEB-BASED lNFORMATlON RESPONSE APP SOFTWARE-基干网络的信息应答应用软件:
103.WlRELESS RESOURCES-无线资源。

摘自〈CTI世界〉