Interactive Intelligence即将发布一个新的电子商务交互式管理解决方案软件：企业交互中心(EIC)商业版。EIC商业版为电子商业和企业提供了易于安装的一体化解决方案。这一产品特别适合于那些现在需要一种具有增值服务的交换机解决方案同时希望将来易于升级到集成WEB服务的公司。
Caliber学习网络公司和Docent公司宣布结为伙伴关系，将Caliber的可升级电子知识平台和Docent的电子学习管理系统结合。为企业提供具有可量化的，可评估培训指标的电子知识解决方案。在这一合作中，Docent企业版4.5（基于因特网的知识交换平台）与Caliber的WebCORE 电子知识平台结合。结合后的培训软件在Caliber的数据中心安装，运行，并由数据中心提供支持。可使用WEB浏览器访问。两家公司将分别通过自己的直销组织和渠道销售这套软件。
Caliber Learning Network and Docent announced a partnership to combine
Caliber's scalable e-Knowledge platform with Docent's eLearning management
system. The pairing will provide enterprises with a turnkey e-Knowledge
solution designed to deliver measurable, bottom-line corporate training
results. Under the terms of the alliance, Docent Enterprise 4.5, an
Internet-based knowledge exchange platform, will be teamed with Caliber's
WebCORE e-knowledge platform. The joint corporate training solution
will be hosted, run and supported from Caliber's data center and be
accessible via Web browsers. Both companies will promote and sell the
joint solution through each other's direct sales teams and channels.
Inter-Tel公司本周将会发布一种新的Executone-brand 可扩展小型办公室PBX.该系统是一个集成的通信平台，包括自动呼叫分配，自动话务员，最小费用路由，内置语音邮件（选件）和更多的用于办公室的功能，可以连接8到72部电话。其设计目标是符合各种市场需要：从零售商店到各种服务组织，银行分支机构和教育机构。
Inter-Tel will this week unveil a new Executone-brand expandable small-office PBX. The system is an integrated communications platform with automatic call distribution, automated attendant, least-cost routing, built-in optional voice mail and more for offices with as few as 8 phones and as many as 72. It was designed for a broad range of markets from retail stores through service organizations, bank branches and educational institutions.
继3月份在英国的曼彻斯特成功建立了第一个呼叫中心后，Avis公司的第二个Pan-European呼叫中心将在10月份开通。地点在西班牙的巴塞罗那。这两个呼叫中心将通过现有的和混合渠道支持电子商务和服务请求。
Avis' second pan-European call center will open in October, following the successful opening of the first centre in Manchester in March. This latest will be in Barcelona, Spain. These two new centers will support electronic business developments, as well as servicing demand through existing and emerging channels.